FAQ

What are the store hours?

Store Hours: Tuesday - Saturday 10am - 5pm

Are you on social media?

Yes we are on facebook @DesignsBySR and instagram @designsbysandr. Both are visible to the public regardless of whether or not you have an account and we regularly post photos of finished custom work and pieces for sale.

How do you ship?

We ship Priority Mail through the United State Postal Service to addresses within the United States. Typically orders are packaged and shipped within 2-3 of our working days (Tuesday - Saturday 10am - 5pm).

What is the birthstone for...?

January - Garnet
February - Amethyst
March - Aquamarine or Bloodstone
April - Diamond or Quartz
May - Emerald
June - Pearl, Moonstone, or Alexandrite
July - Ruby or Carnelian
August - Peridot
September - Blue Sapphire
October - Opal or Pink Tourmaline
November - Citrine or Yellow Topaz
December - Tanzanite, Blue Topaz, Turquoise, or Blue Zircon

How do I find out my bracelet size?

The bracelet sizes are as follows:
XS = 6 inches = Small Woman/Child
S = 6.5 inches = Medium Woman
M = 7 inches = Large Woman/Small Man
L = 7.5 inches = Medium Man
XL = 8 inches = Large Man

If you are not sure which of these sizes you would be, take a strip of paper and measure out the 6, 6.5, 7, 7.5, and 8 inch marks. Then wrap the paper around your wrist to see where the ends meet to determine your size. If the bracelet you desire is not listed in your size, give us a call at 508-240-3608. If we don't have your size in stock, we can oftentimes make one in your size.

How do I find out my ring size?

The rings will say what size they are in their descriptions. To determine your finger's size, go to your local jeweler and get measured. Keep in mind that each of your fingers vary in size so make sure to measure the finger you would want to wear the ring on. If the ring you desire is not listed in your size, feel free to give us a call at 508-240-3608. We may have another one in your size. If not, many rings are able to be resized (if a ring is not resizable it will say it in its description) and we would be happy to resize it to fit you, but please note that resizing may have additional fees and after resizing, it is not returnable.

How do I know what chain length I'd want?

The most common lengths people get for chains are 18 inches or 20 inches. Remember that chains are very easily sized down so if you are unsure which size you would like, it is better to get a longer one that can be sized down to your desired length. Also keep in mind that if you see a chain you like, but you prefer a length that is longer than those listed, give us a call at 508-240-3608. We can usually get the chain in your desired length.

What metals do you work in?

We work primarily with gold and silver and all of our manufacturing work is done in house. We alloy our own golds which enables us to manufacture yellow, white, or rose gold in any karat we desire. Our mixture of white gold is also so white it does not require rhodium plating to give it its white reflective appearance although sometimes some of the white gold mountings we purchase (to help keep prices down) do require rhodium plating.

Do you change watch batteries?

Yes we do! Typically we can change a watch battery while you wait. They are $12 per battery. Service only available in store.

Do you do custom work?

Yes we are happy to do custom work. We can make whole new designs or modify existing ones. Many products shown in our online store can also be customized with different stones, metals, and finishes. Check out some of our previous works through our Custom Work Gallery or our social media pages on facebook (@DesignsBySR) or instagram (@designsbysandr).

Do you engrave jewelry?

Yes we do engrave jewelry. If you are interested in purchasing a piece and having it engraved, give us a call at 508-240-3608. Please note that engraving may have additional fees and once a piece has been engraved, it is no longer returnable. For pieces purchased elsewhere, this service is only available in store as we will need to see the piece in person before we can determine if it is engraveable.

What are the different stone settings?

There are many different ways to set a stone. Some of the most common settings are prong, bezel, partial bezel, channel, and pave settings.

Prong Setting: A prong setting is essentially a series of 3 or more prongs that form a basket like base and have their ends bent and shaped to rest on the stone and hold it securely in place. Very popular for solitaire engagement rings.

Bezel Setting: A bezel setting is a strip of metal that wraps all the way around a stone to hold it very securely in place. The full wrap around the stone creates the greatest possible protection for the stone which makes it great for people who are very active while wearing their jewelry.

Partial Bezel Setting: A partial bezel setting (also known as a semi bezel or half bezel) is just like a bezel setting except the metal only wraps around parts of the stone, allowing more of the stone to be seen while still very secure.

Channel Setting: A channel setting is used to hold a series of stones in place in a continuous line with no metal in between them. The stones are set into a channel and held in by walls on either side of the stones that run parallel to the stones' line.

Pave Setting: A pave setting is a setting of a lot of small gemstones close together and held in place by little beads of the setting's metal, ending with a continuous surface of stones.