Store Policies

Warranty Policy

Our warranty policy is my life or yours for materials and workmanship which means as long as we are alive or you are, our warranty will cover the materials and workmanship put into the jewelry that we sell. However, our warranty does not cover stupidity (the abuse or misuse of jewelry pieces.) Our warranty also does not cover normal wear and tear on jewelry. 

If a piece you purchased from us has a problem, bring it in or send it to us with a note explaining the problem. Once we have it, we will examine it and determine the cause of the problem. If it is due to a defect in the materials or the workmanship, we will repair it or replace it at no cost to you. Please note that many jewelry pieces require a little maintenance. For example, pieces with set stones should be brought to your local jeweler to be cleaned and checked annually.

Return Policy

We realize that shopping online can be difficult with only photos to look at and we want you to be happy with your purchase. So if for some reason you would like to return your purchase, we will refund the full cost of the item. However, the piece must be returned within two weeks and be in its original unworn condition. Pieces that have been sized, engraved, or customized or modified in any way are NOT returnable.  Shipping charges are nonrefundable.

Shipping Policy

We only ship to places within the United States and through the US Postal Service. We also require a billing address in addition to the shipping address if they are different. We ship within two to three of our working days (Tuesday through Saturday 10 AM to 5 PM) of the day the order was placed. Attempted purchases to be sent to addresses outside of the United States will NOT be sent and payment will be refunded.

Payment

For online purchases, we currently accept payment through Visa, MasterCard, American Express, or Discover cards. Please note that pieces shipped within Massachusetts require payment of Massachusetts' sales tax.

Sizing Policy

Everybody's size varies when it comes to bracelets and rings. That is why we make them in several different sizes.
The bracelet sizes are as follows:
XS = 6 inches = Small Woman/Child
S = 6.5 inches = Medium Woman
M = 7 inches = Large Woman/Small Man
L = 7.5 inches = Medium Man
XL = 8 inches = Large Man

If you are not sure which of these sizes you would be, take a strip of paper and measure out the 6, 6.5, 7, 7.5, and 8 inch marks. Then wrap the paper around your wrist to see where the ends meet to determine the size of your wrist. To calculate your bracelet size, add a half inch to your wrist size.

The rings will say what size they are in their descriptions. To determine your finger's size, go to your local jeweler and get measured. If the ring you desire is not listed in your size, feel free to give us a call at 508-240-3608. We may have another one in your size. If not, we would be happy to resize it to fit you, but please note that resizing may have additional fees and after resizing, it is not returnable.

Engraving Policy

If you are interested in purchasing a piece and having it engraved, give us a call at 508-240-3608. Please note that engraving may have additional fees and once a piece has been engraved, it is no longer returnable.

Photographs & Descriptions

Some jewelry pieces can be difficult to photograph.  Photos often do not do justice to them.  However, all photographs and descriptions of pieces are as accurate as possible.  The colors in the photos may vary slightly from monitor to monitor.  Measurements are approximate.

Questions

If you have any questions, feel free to contact us via e-mail at sales@jewelrybysr.com or telephone at 508-240-3608. We are open Tuesday through Saturday from 10 AM to 5 PM (EST).
Thank you for shopping at Designs By S&R!